2022 Cancellation Policies

For All Summer Programs

If you need to cancel your reservation:

Cancellations made within 3 days of registering will always be honored and refunded in full.

Day Camp non-refundable deposit:

5 - Day Camp: $85
10- Day Camps: $170

If we fill your space before the start of camp, we will provide a full refund minus the non-refundable deposit at any of the above tiers. Families receiving financial assistance are eligible for a full refund regardless of the time of cancellation. 

For families needing to cancel their reservation for a medical or family emergency, please reach out to our team to discuss your specific situation. You may also consider purchasing (3rd party) trip insurance. See below for more information.

If you need to cancel or change your reservation

All changes to reservations can be made by calling (415)-295-5833 or sending an email to info@projectember.org.

Covid-19

If your child tests positive for Covid-19 before or during their session, you will have the following tuition options:

• Full refund minus your deposit (or pro-rated credit once camp has begun)

• Tuition credit for a future program (with the option to move into a later session provided there is space available and your camper is able to pass required health checks at that time)

• Full or partial tuition donation

If Project Ember cancels a session after it has begun, we are unable to guarantee refunds. By the time camp is in session, we have incurred all of our expenses. We will do our best to provide partial refunds if and when possible - especially for families experiencing financial duress - but we cannot make any promises. 

Peace of Mind 

You may wish to buy trip insurance to protect your tuition fees. Make sure to carefully read through any policy you consider to understand the extent and limitations of their coverage. Many companies require you to purchase insurance within a short window (20 days) after your first tuition payment, so make sure to do your research ahead of time.  

Project Ember does not partner with or recommend any specific insurance company. For your convenience, you may wish to consult this comparison table put together by Camp Augusta.

For All Other Programs

Cancellations 30 or more days from the start of the program will be fully refunded minus the deposit which covers the costs of credit card fees and registration).

Cancellations within 30 days of the start of a program can only be refunded if another student can be found to fill the spot.